support

Product Support
NetGator firmware and web UI update instructions
Redistributable software components and subsystems

Currently, the NetGator accepts updates only via TFTP (Trivial File Trasnsfer Protocol) protocol, so there must be at least one TFTP server accessible to it in the intranet or globally on the Internet. If your NetGator unit can access Internet, point it to Darim Vision's TFTP server at 210.222.254.123. In that case you may skip the next section and proceed with the update procedure.

Alternatively, you can access a local TFTP server operating inside your intranet. TFTP server application for Windows 98/Me/NT4 SP6/2000/XP is included in our NetGator software. If you do not have the full NetGator software set, download and launch the setup.exe, select "custom" setup type, and choose TFTP server.


Get the latest files:

The NetGator embedded software consists of two parts: the boot image ("firmware") and the file archive. The file archive contains the web intewrface and additional software components. Usually several versions of web interface are available for each NetGator model. The latest versions of both parts are included in the NetGator software set. You can download and launch the setup.exe,, and select "Administrator" setup type. All required files and documentation would be downloaded and installed on your computer. File names may vary from time to time, so check with the NetGator software readme file for the currently available boot images and archives.


Updating NetGator:

Attach the serial cable that comes with NetGator to COM1 on the Netgator box and to any available COM port on your PC. Then, start the HyperTerminal program (available in any version of Windows). Create a new connection called "NetGator" with the following parameters: 38400 bps, 8 data bits, NO parity, 1 stop bit, Xon/Xoff flow control. (see the User Guide for more information). Once connected, make sure that the desired TFTP server is accessible, by typing:

          ping <IP address of the TFTP server>
If the PINGing was sucessful, proceed with updating the NetGator's file archive by typing:
          ldf <IP address of the TFTP server> NNN.tgz
where NNN is the name of appropriate file archive (see the list of available archives in the readme file). Answer Yes to all questions only if there is no warnings printed. Then update the NetGator's boot image by typing:
          flash <IP address of the TFTP server> xxx-NNN.bin
where NNN is the model of NetGator device, i.e. 50, 54, or 100, and xxx denotes the boot image version (see the list of available boot images in the readme file). The NetGator will be automatically rebooted following this command.

Alternatively, you may upgrade NetGator via the telnet session, not using serial connection to it. The commands remain the same.


Can not seem to find the solution on this page?
E-mail Darim Technical Support at support@darim.com and you will get it in the fastest way possible.
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